Help Center
Answers to the most common questions about posting tasks, getting paid, vetting, and everything in between on Nuvex Nova.
How to Create Your Nuvex Nova Account
A step-by-step walkthrough of signing up, choosing your role, verifying your email, and completing your profile.
Read articleUnderstanding the Difference Between Clients and Taskers
Clients and Taskers are the two sides of the Nuvex Nova marketplace. Here's exactly how each role works.
Read articleHow to Post Your First Task (Client Guide)
From logging in to funding your task — everything a client needs to post their first job on Nuvex Nova.
Read articleHow the Tasker Vetting Process Works
Every Nuvex Nova tasker passes a three-step vetting process before receiving work. Here's what each step involves.
Read articleHow Task Offers Work
When ops matches a task to a qualified tasker, an offer appears in their portal. Here's how accepting and declining works.
Read articleHow to Track a Task in Progress
Clients can follow a task in real time — from En Route to On Site to Completed — with geolocation verification.
Read articleHow to Pause or Cancel a Task
Pausing or cancelling a task generates a bill for hours worked and converts any remaining balance to platform credit.
Read articleWhat Happens When a Task Exceeds the Estimated Hours
If a task runs longer than estimated, automated overage billing keeps taskers compensated for actual time worked.
Read articleHow to Save a Task as a Draft
Draft tasks let clients prepare jobs in advance, get internal approvals, and refine scope before going live.
Read articleHow Payments Are Processed
Task payments are collected upfront, held in escrow, and released to the tasker only after ops sign-off — all via Stripe.
Read articleWhat Are Platform Credits and How Do They Work
Platform credits are non-cash balances issued from pauses, cancellations, or approved refunds — applied automatically at checkout.
Read articleHow to Dispute a Task Charge
If a charge looks incorrect, submit a dispute through your portal. Ops reviews every case and resolves it through the Dispute Center.
Read articleUnderstanding Your Invoice and Billing History
Every completed task generates a detailed invoice you can download as a PDF for your records.
Read articleHow Tasker Payouts Are Calculated
Your payout equals your verified hourly rate times your actual hours worked, recorded during ops sign-off.
Read articleHow to Set Up Your Payout Account (Stripe Connect)
Complete Stripe Connect onboarding to link your bank account and start receiving payouts directly.
Read articleHow the Payout Approval Process Works
After ops sign-off, your payout moves through a three-step approval process before funds reach your bank.
Read articleWhat Happens If You Leave a Task Site Early
Nuvex Nova monitors on-site presence with a geofence and grace window. Leaving early can affect your payout.
Read articleHow Background Checks Work on Nuvex Nova
Background checks run automatically after you apply, using public court records and the national sex offender registry.
Read articleHow Trade Assessments Work
After your background check clears, you'll take a timed, trade-specific assessment. A 70% score activates your profile.
Read articleHow the Sales Rep Program Works
Nuvex Nova's commission-only sales program pays 5% on every paid task from clients you refer or onboard.
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